Worldwide shipping For £1.99

CUSTOMER CARE

CUSTOMER CARE

So sorry for the issue! You should still be able to update your address on the USPS website! If your package returns to us due to an incorrect address, it will be cancelled and refunded; you will be notified if this happens.

We will be happy to change the shipping address for you order! Please email our Customer Care team by clicking HERE with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process. Unfortunately we are also unable to change your shipping address from a domestic US address to an International address, or from an International address to a domestic US address. Please note that changes to...

Oops! Unfortunately, we are unable to edit the billing address once an order has been placed. Not to worry! It appears that you were able to successfully place your order. As long as your shipping address is correct, you will be able to receive your order!

Yes! Please email our Customer Care team by clicking HERE with your order number, original email address, and the updated email address so that we may make the changes for you. Once your email address has been updated, we can resend your order confirmation and/or shipping confirmation emails to the updated address. :)

No, unfortunately we cannot modify orders once they have been placed. All sales are final. So sorry for any inconvenience!

Unfortunately, no. Once an order is placed, you are unable to cancel or modify the order. All sales are final. So sorry for any inconvenience!

We’re so sorry for the mix up with your order! Please email our Customer Care team by clicking  HERE with your order number and pictures of the following: the stamped initial/number on the outside of your envelope or box, the order packing slip with with the stamped initial visible, and a picture of the products you did receive. Please note that all order issues must be reported within 14 days of delivery. We’ll get YOUR order sent out asap!  

  We’re so sorry for the mix up with your order! Please email our Customer Care team by clicking  HERE with your order number, a picture of the incorrect items you received, and a picture of the packing slip with the stamped initial visible. Please note that all order issues must be reported within 14 days of delivery. We will get back to you asap!   **Discontinued items will be issued store credit for the amount paid.  

Oh no! Please email our Customer Care team by clicking  HERE within 14 days of delivery with your order number and a list of the missing babies. Please make sure to include a photo of the items you did receive and a picture of your packing slip with the stamped initial visible. We will get back to you asap!   **Discontinued items will be issued store credit for the amount paid.   

  Oh no! Your package must have had an extra bumpy ride! Please email our Customer Care team HERE within 14 days of delivery with your order number, the names of the broken babies, and a photo of the damaged items. We will get back to you asap!   **Discontinued items will be issued store credit for the amount paid.   

  • Oh no! We do our best to get your order to you in perfect condition, but we understand that mistakes can happen. Your complete satisfaction is our top priority and we will gladly assist you with any issues with your order. Please contact our Customer Care team by clicking HERE within 14 days of delivery so that we may help you further. Please note that you may be required to provide photos of your goodies in order for o...

We know, this is the ultimate tragedy and we are sorry you had to experience it! Luckily, although some of life’s tragedies are not fixable…this one totally is. All you have to do is place a tissue over your shadow pot and press down with a round flat item. Ta-da! Practically good as new.  

Due to the current health orders in California, we have temporarily closed our distribution and fulfillment centers. While our website remains available to accept your orders, we cannot guarantee delivery dates at this time. Your order will receive top priority as soon as we can resume shipping. During this time, we have updated our return policy to allow customers to cancel all unshipped orders at any time for a full refund. If you have any questions about your order ...

Our products usually – key word usually – ship within 3-5 BUSINESS days (business days do NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient my friend!! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.

Sometimes USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime! If you do not receive your order in a couple days, please email our Customer Care team, within 14 days of the last tracking update, with your order number and tracking information so ...

Shipping within the continental United States is a flat rate of $5.99 USD. Domestic orders over $30 USD are eligible for free shipping! For international shipping, there is a flat rate of $9.99 USD. International orders over $50.00 USD are eligible for free shipping! Just make sure your subtotal reaches the limit! All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your Floppi.me...

We're so excited to offer limited quantities of collections with their exclusive PR box! Unfortunately, however, as our PR boxes tend to be on the larger side, we can only ship these collections to addresses within the contiguous U.S. This is a shipping limitation that we are unable to work around at this time! 

If your order is shipping to the UK, Canada, or Mexico, your order will be shipped via USPS partner RR Donnelley. Orders shipped via RR Donnelley can be tracked on the following site, PPX Track, using the tracking number provided in your shipment confirmation email! http://www.ppxtrack.com/t/parceltracking/ Your package will be handed off to a different carrier once it reaches your country. Please note that your tracking number may be updated under the new carrier. Whi...

We are excited to share that VAT is now included during checkout on all orders shipping to the United Kingdom, Canada, Mexico, and China. :) This means you will save on agent fees and your package will be delivered to your door! Any VAT fees that apply to your order will be listed as "taxes" during the checkout process. Your order will be shipped via USPS partner RR Donnelley so that your customs office is notified that your package is good to go upon arrival.  Orders ...

Orders are subject to being automatically combined by our system if placed on the same day and shipping to the same address. 

No need to worry, unfulfilled just means your order is processing and has not yet shipped! Once your order ships, it will be marked as Fulfilled/Shipped. You'll receive an email with tracking once this happens!

We are super excited for you to receive your goodies, but please be patient! International orders may take up to 21 business days to be delivered. It is often helpful to refer to your local courier's online tracking, as it may have more accurate tracking information for your order. Alternatively, we recommend directly contacting your local post/customs office. The best way to do this is by simply locating your nearest post/customs office and visiting them in person. We...

We are super excited for you to receive your goodies, but please be patient! Typically international orders do get delivered within 21 business days, however your package may be delayed by customs, or may simply be missing a scan. If 21 full business days pass and you do not receive your order, please contact our Customer Care team HERE with your order number! Please note, we are unable to assist you further with your order until after the 21st business day.

  • We're so sorry for the delay with your package! Although tracking does not indicate this, we can assure you that your package is still in transit to you. Please note that international orders typically take 10 to 21 full business days to be delivered. Business days do not include weekends, or holidays. In the meantime here are some things that might help you locate your package: If tracking indicates that your package is in your destination country, please use your loc...

Yes! We do deliver to PO boxes. :)

Once your order ships, we are unable to make any changes to the shipping address. You should still be able to update your address on the USPS website, though! If your package returns to us due to an incorrect address, it will be cancelled and refunded. We will notify you if this happens!

All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import upon arrival of your order based off product value. These fees are not included in your Floopi.me order and/or shipping total. Floopi.me assumes no responsibility for duties incurred on discounted, promotional o...

For more information on delivery delays worldwide, please reference the following link to view all USPS Service Alerts: https://about.usps.com/news/service-alerts/welcome.htm We also recommend visiting the website for your local post office for delays specific to your city! Please note, Floopi.me is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground...

We do our very best to process and ship your order as quickly as possible, however once your order is transferred to USPS, it may encounter delays during its journey to you. The same is true for orders determined to be undeliverable by USPS and returned to our HQ. Please note, ColourPop is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transpor...

Yay, you are so close to receiving your goodies! Once your order ships, you will receive an email with a tracking number that you can use to follow your package’s journey to you. If you have an account with us, you can also access the tracking number for your order there, once it becomes available. You can locate this information under your Account Details, where your full order history is accessible. You can also track your order using the following links:  USPS Track...

We're so excited to offer 2 day expedited shipping via UPS for orders shipping within the contiguous U.S.! Please note this new shipping option is available at a flat rate of $15.00, and is limited to orders up to $100. Additionally, as expedited orders are shipped via UPS, we are unable to ship expedited orders to PO boxes! If opting for expedited shipping, please allow 1-2 business days for processing and an additional 1-2 business days for shipping. Please keep in m...

We’re so excited for you to receive your order! If your order is shipping to a domestic address, shipping typically takes 3-5 business days. If shipping internationally, shipping may take 10-21 business days. Please note that business days do not include weekends or holidays! We recommend reaching out to USPS and/or your local post office for more information on the status of your order. If your order has exceeded typical shipping times, please email our Customer Care ...

Can I Use a Mail Forwarding Service to Ship My Babies? Yes! Keep in mind, though, that items shipped using a mail forwarding service are not eligible for replacements of any kind.

We want to send you all our love and support, and hope that everyone is staying healthy. Due to government regulations in the following countries: Kuwait, Latvia, Moldova, Peru, and following Chinese Regions: Liaoning Province, the Xinjiang Uygur Autonomous Region, Henan Province, Heilongjiang Province, Hubei Province, Inner Mongolia Province, Sichuan Province, Shanxi Province, Anhui Province, we have been asked to place a temporary hold on shipments to your country. W...

All of our beloved packages are sent via the US Postal Service, so delivery times vary. For orders to residents within the USA, orders typically arrive in 3-5 business days once they have shipped (business days do not include weekends or holidays). Orders outside the USA can take up to 10 - 21 business days. Our babies love to travel and they may get to you sooner!

Yes! Please follow these rules or your package might not make it! Write out the service member’s full name in the name field. Be sure to include their Unit as well on Address Line 1. The city field will need to be one of the following abbreviations set forth by the Military: APO: Army Post Office FPO: Fleet Post Office DPO: Diplomatic Post Office The Region field for your order needs to be assigned a “state code,” which is categorized by the following abbreviations...

You may redeem your e-gift card by entering it in the Gift card or discount code box at checkout! The value of the gift card will then be discounted from your order total! :) Please note that e-gift cards cannot be used towards free shipping or promotional minimums and can only be redeemed on Floopi.me Gift cards cannot be combined with discount codes

Everyone loves free stuff, and we love offering promotions and freebie goodies from time to time! Because they’re free, these items are available in extremely limited quantities and are not eligible for replacement or credit of any kind.

While some things last forever, our discount codes do not. All discount codes will come with an expiration date at the time that they are issued, so that you can plan your shopping date accordingly! Please keep in mind that discount codes cannot be combined with any other offers that may be live on our site at the time that your order is placed. 

Once you subscribe to our newsletter, your welcome coupon code will be emailed to you! Please check your spam folder if you do not find it in your inbox. Your coupon will expire 7 days from the day it is issued, and cannot be combined with any other offers that may be live on our site at the time that your order is placed.  Please keep in mind that you must be a brand new customer to be eligible for our welcome coupon code! This code is provided one-time only and, once...

We do offer E-Gift Cards! Our e-gift cards come in a variety of designs and in values of $15, $25, $50, and $75! Once purchased, your e-gift card will be emailed to you so you can use it on your next purchase or you can forward it to a friend :) Click HERE to get started!  Please note that e-gift cards cannot be used towards free shipping or promotional minimums and can only be redeemed on Floopi.me

We accept all major credit cards, as well as PayPal.

We recommend copying and pasting your exact code into the coupon box to apply your discount. Keep in mind that promo codes cannot be combined, nor can they be applied towards shipping. They typically cannot be used during promotions as well, so double check the fine print when a prom...

Unfortunately, coupon codes cannot be combined, nor can multiple codes be applied to a single order. Coupon codes cannot be combined with any other offers that may be live on our site at the time that your order is placed.  Always make sure to review your order summary prior to completing checkout to make sure you are snagging the best deal for your goodies! 

Unfortunately, we do not have a rewards or loyalty program at this time. Thank you for your interest!

Once you are prompted to enter your payment information during checkout, please select the PayPal option, shown below: You will be redirected to PayPal to complete your order at this time. :)

Due to the low cost nature of our products, we do not currently have discounts. Thank you for your interest!

Once you subscribe to our newsletter, you will receive an email asking you to confirm your subscription. You will receive your coupon code in a second email once your subscription is confirmed! Please check your spam/junk folder if you do not find it in your inbox. Your coupon will expire 7 days from the day it is issued. :)

Unfortunately, you must be logged into an account when placing your order to be able to view the status of your order. Not to worry, though! All order updates, including confirmation and shipping emails, will be sent to the email address used to place to the order. :)

An account is not required in order to shop from our site! But we do recommend that you create an account, as it makes it easy to check on the status of an order and gives you access to your full order history. :) You can also save your shipping information for a quicker checkout experience!

Unfortunately, we are unable to honor any promotions for orders placed outside of the promotional time frame as this would be unfair to the rest of our customers. We’re so sorry for any inconvenience, and appreciate your understanding!

When placing an order, the final total you see during checkout is in USD. Once your bank pulls the funds, they will account for the current exchange rate. Your bank may or may not charge additional fees for international transactions. Please reach out to your bank for more information on any additional charges/fees!

Due to the low cost nature of our products we do not currently send samples. Thank you for your interest!

If your credit card was declined when you first tried to place your order, you’ll see a pending transaction in your account. Don’t fret! We do not capture funds for declined transactions, and this charge will automatically drop off your statement within a few business days.

We currently don’t have a phone number for customer service inquiries, but we recommend taking a look around our Help Center to find answers to your questions/concerns. If you can’t find what you’re looking for or need help regarding your order, our Customer Care team will be more than happy to assist you! Please submit a request via our webform by clicking  HERE or the button below!

Confirmation emails are typically received shortly after an order is placed. If you do not receive your confirmation email right away, however, don’t fret! Your confirmation email may experience a delay if your order was placed during a period of high order volume, such as an exciting new launch or promotion. If you have not received your confirmation email within 24 hours after your order is placed, please email our Customer Care team by clicking HERE so that we may ...

You can unsubscribe from our emails by scrolling down into a previous email we've sent you and select unsubscribe. This will remove you from our emailing list! If you change your mind later, you can still subscribe to our newsletters by signing up on our website or contacting our Customer Care Team! :)

Whether you’re trying to find the status of your order or if you’re trying to catch all those sweet deals, being in the loop is super important! Check out these tips to make sure you’re receiving all of our emails. -Your Email (gmail, yahoo, etc) may be marking our emails as Junk or Spam mail. To stop this from happening, please add ‘no-reply@floopi.me’ to your email address book. -Make sure you typed in the correct email address when you signed up with us. Our tea...

If you received a message that says “Invalid login credentials”, this means your email address/password wasn’t recognized by our system. No worries! We can totally fix this!   -Double double check to see if you’re using the same email address and password you registered with. -If you can’t remember your password, click on the “forgotten password” link. It will ask for your email address and we’ll send you an email with a link that will let you create a new password. ...

We know all of the glitter and sparkle on our page may be a bit overwhelming, but we promise that we have tools in place to make navigation a breeze! If you’re interested in browsing our products by category, you can do so from the ColourPop homepage, under our “Shop” dropdown menu! Here, you will find product categories, including “Lips,” “Eyes,” and “Face.” Each product category is broken down into specific lines we currently have, and our product lines can be cat...

Are you a member of the media? If so, please email customercare@floopi.me for media inquiries only.  

Oh no, we're sorry to see you go! You can unsubscribe from our emails by scrolling down into a previous email we've sent you and select unsubscribe. This will remove you from our emailing list!